Terms & Conditions

Welcome to AlShaza Lifestyle. These Terms & Conditions ("Terms") govern your use of our website www.alshaza.com and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms.

1. Definitions

• "Website" refers to www.alshaza.com
• "We", "Us", "Our" refers to AlShaza Lifestyle
• "Customer", "You", "Your" refers to the user of this website
• "Products" refers to items available for purchase on our website

2. Eligibility

To use our website and make purchases, you must be at least 18 years of age or have the consent of a parent or guardian. By placing an order, you confirm that the information you provide is accurate and complete.

3. Products & Pricing

• All product images are for illustration purposes. Actual products may vary slightly in color due to screen settings and handcrafted nature of metal art.
• Prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to modify prices at any time without prior notice. Orders placed before a price change will be honored at the original price.
• Products are subject to availability. In case of stock-out after order placement, we will notify you and offer a full refund.

4. Orders & Payment

• An order is confirmed only after successful payment (for online payments) or after our team verifies the order (for COD).
• We accept payments via Razorpay (UPI, credit/debit cards, net banking, wallets) and Cash on Delivery (COD).
• All online payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not store your payment card details.
• We reserve the right to cancel any order if we suspect fraud, incorrect information, or pricing errors.

5. Shipping & Delivery

Please refer to our Shipping Policy for detailed information on delivery timelines, charges, and tracking.

6. Returns & Refunds

Please refer to our Return & Refund Policy for complete details on eligibility, timelines, and refund process.

7. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate information when creating an account.
• We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

8. Intellectual Property

All content on this website — including product designs, images, text, logos, and graphics — is the property of AlShaza Lifestyle and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use our content for commercial purposes without written permission.

9. Limitation of Liability

AlShaza Lifestyle shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability for any claim shall not exceed the amount paid by you for the specific product in question.

10. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Maharashtra, India.

11. Changes to Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the website after changes constitutes acceptance of the new Terms.

12. Contact Us