Privacy Policy

At AlShaza Lifestyle ("we", "us", "our"), accessible at www.alshaza.com, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information when you use our website or place an order.

1. Information We Collect

We collect the following types of information:

a) Personal Information (provided by you)

• Full name
• Email address
• Phone number / WhatsApp number
• Shipping address (house no., street, city, state, pincode)
• Account password (stored in encrypted form)

b) Payment Information

Payment processing is handled securely by Razorpay. We do not store your credit/debit card numbers, UPI IDs, or bank details on our servers. Razorpay is PCI-DSS compliant and handles all sensitive payment data.

c) Automatically Collected Information

• IP address and browser type
• Device information (mobile/desktop)
• Pages visited and time spent on site
• Referring website URL

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and delivery notifications via email and WhatsApp
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Prevent fraud and ensure secure transactions
• Send promotional offers (only if you opt-in; you can unsubscribe anytime)

3. Information Sharing

We share your personal information only with:

• Razorpay — for secure payment processing
• Shipping/courier partners — for order delivery (name, address, phone)
• Cloudinary — for image hosting (product images only, no personal data)
• Email service provider — for sending order confirmation emails

We do not sell, trade, or rent your personal information to any third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption on all pages
• Passwords are hashed using bcrypt (never stored in plain text)
• Payment data is handled entirely by PCI-DSS compliant Razorpay
• Database access is restricted and secured with authentication

5. Cookies

Our website uses essential cookies to maintain your session (login state, cart items). We do not use tracking cookies for advertising. Third-party services like Razorpay may use their own cookies for payment processing.

6. Your Rights

You have the right to:

• Access your personal data stored with us
• Update or correct your information via your account profile
• Delete your account by contacting us
• Opt-out of promotional communications

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

9. Contact Us